TERMS OF SERVICE

Terms of Service – Mobile Detailing 


GlossLabs Ltd


1. Agreement to Terms
By booking a service with GlossLabs Ltd, you agree to be bound by these Terms of Service. These terms form a legally binding agreement between you (“the customer”) and GlossLabs Ltd.


2. Nature of Service
GlossLabs Ltd provides mobile vehicle detailing services to customers and engages independent, self-employed detailers (“opperators”) to carry out the work.

  • All operators operate as independent contractors and are not employees of GlossLabs Ltd.
  • Operators perform services on behalf of GlossLabs Ltd, but they remain responsible for how the work is carried out.
  • While we take all reasonable steps to vet operators, and ensure the work done on behalf of GlossLabs Ltd is done to the highest standard we do not directly control the methods or processes used by individual detailers.
  • The operator assigned to your booking is responsible for the execution and workmanship of the service.


Important Clarification
By booking with GlossLabs Ltd, you acknowledge that while we arrange and manage the service, the physical work is carried out by an independent contractor. Liability for workmanship-related issues remains with the detailer, to the fullest extent permitted by law.


3. Booking & Payment

  • Bookings are confirmed only once payment (full or deposit) has been received.
  • Additional charges may apply for excessive dirt, pet hair, biohazards, or conditions not disclosed at booking.


4. Cancellation & Rescheduling Policy

  • Cancellations or rescheduling requests made more than 48 hours before the appointment are eligible for a full refund.
  • Cancellations made within 48 hours of the scheduled appointment will incur a 50% cancellation fee.
  • Failure to attend or provide access at the agreed time/location will be treated as a late cancellation.


5. Access & Working Conditions
The customer is responsible for ensuring:

  • Safe, legal, and adequate working space
  • Suitable access to the vehicle
  • Access to water and/or electricity if required.
  • Informing us if onboard water and/or electricity is required when booking


The operator reserves the right to refuse or stop work if conditions are unsafe or unsuitable. In such cases, cancellation fees may still apply.


6. Pre-Existing Damage & Risk Acknowledgement

  • Customers must disclose any known damage prior to the service.
  • GlossLabs Ltd and its operators are not liable for pre-existing damage, including but not limited to scratches, dents, paint defects, worn materials, or faulty parts.
  • Cleaning and detailing processes may reveal hidden defects that were not visible before the service.


7. Service Limitations & No Guarantee Clause

  • Detailing is a cosmetic improvement service, not a restoration guarantee.
  • We do not guarantee the removal of all stains, scratches, odours, mould, or defects.
  • Results will vary depending on vehicle condition, materials, age and the service booked


8. Before & After Evidence

  • Detailers may take photographic or video evidence of the vehicle before, during, and after the service for quality control and dispute resolution.
  • This evidence may be used to assess complaints or defend against damage claims.


9. Complaints & Claims Procedure

  • All complaints must be reported within 48 hours of service completion.
  • Complaints submitted after 48 hours will be automatically rejected, as external factors (weather, usage, third-party contact) can affect the vehicle.
  • Valid complaints will be reviewed, and where appropriate, a resolution may include a partial refund or re-service.


10. Damage Claims & Liability Limitation

  • Any claims of damage must be supported with clear evidence and reported within the 48-hour window.
  • Customers agree that any damage claims should be directed to the operator responsible, though we may assist in facilitating communication.
  • Under no circumstances shall GlossLabs Ltd be liable for:
  • Indirect or consequential losses
  • Loss of earnings or use of vehicle
  • Pre-existing or previously repaired damage


11. Hazardous Conditions
We reserve the right to refuse service on vehicles that present health or safety risks, including:

  • Excessive mould
  • Biohazards (e.g., bodily fluids)
  • Infestations
    Additional charges may apply where such conditions are accepted.
  • Unsafe access/location


12. Weather & External Factors

  • Mobile detailing is often weather-dependent. Appointments may be rescheduled due to rain, high winds, or unsafe conditions.
  • We are not liable for delays or cancellations caused by circumstances beyond our control.
  • Customers are responsible for ensuring they have a suitable space to store their vehicle after a ceramic coating for 24 hours after its application by our operators, if you fail to ensure this, Glosslabs and our operators cannot be considered responsible for early coating failure.


13. Conduct
We have a zero-tolerance policy for abusive, aggressive, or inappropriate behaviour. Services may be refused or terminated without refund in such cases.


14. Right to Refuse Service
We reserve the right to refuse or cancel any booking at our discretion, including but not limited to safety concerns or undisclosed vehicle conditions.


15. Amendments
We reserve the right to update these Terms of Service at any time. The latest version will apply to all new bookings.


16. Contact Information
GlossLabs Ltd

02920039039

detailing@glosslabs.co.uk


By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms of Service.


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